Troubleshooting by Phone
215-540-0404
Trouble consulting hours:
9:00 am to 5:00 pm Monday – Friday (Eastern time)
Phone service is N/C for people who Purchased their machinery from us.
All others will have to purchase service support using a credit card.
We will have this credit card function on our site soon
What Brands Do We Service?
Milling Machines
Remedy, Millport, Bridgeport, Supermax, Acer, and many other brands of machinery.
EDM
Hansvedt, Eltee, Cincinati-Milicron, Southbend, Hurco, Fanuc, and Mitsubishi.
Service Rates:
Service rates are $ 150.00 per hour, and travel is $ 145.00 per hour, door to door.
Service Response Time, and Contact Information:
Call East Coast EDM @ 215-540-0404
We will always try to respond to your service needs quickly, even on weekends.
We understand how important each machine is to your production and deliver needs.
Many times we can respond to you, the same day with service and parts.
Our technicians fix both the control and mechanical side of your machinery.
Some customers may prefer to ship their parts to us to be repaired.
We have test fixtures, parts and a huge technical library to complete these needs.
In-house turn around time can often be completed in 1-2 days.
We are always looking to serve you better and save you money!
Service Rates:
Our standard labor rates are in effect for an 8 hour day, Monday through Friday.
Additional hours are charged at the overtime rate.
Standard labor rate – $ 150.00 / hour – Monday thru Friday
Overtime rate – $ 225.00 / hour
Weekends & Holidays – $ 250.00 / hour
Service Related Travel – $ 145.00 / hour (All hours traveled)
Phone Consulting Hours
9:00 am to 5:00 pm Monday – Friday (Eastern time)
Troubleshooting by Phone: 215-540-0404 $200.00 Per hour 1/4 hr. Minimum per call
Many times we can help customers isolate a problem to a board or component on the phone.
Before you call us, you need to check all of the fuses (remove and check) and also the breakers.
It is important that you have the model and serial number of the equipment for us.
You should have the service manuals, and schematics at hand.
You must have a digital voltmeter and know basic electrical checking procedures.
Safety notes and Service assistance disclaimer:
With phone service:
We can not, and will not be responsible for your safety, or your safe work practices.
If you are not an experienced electrician, do not work with electricity or in electric cabinets.
With the above noted: the more information you can provide to us about your situation the better chance of success we will have fixing your problem on the phone.
Basic Information - We will need Before you call
- Centroid Tag- Model Number and Kit #
- Make and Model of the machine and control
- What is the Problem?
- Recent history of the equipment.
- Has it been moved?
- Have there been recent thunderstorms in your area?
- Have there been brown outs in your area?
- Company Name and Contact information
- Has anyone else serviced this machine?
- Has it been working normally the last 10 days or has it gotten worse over time?
- Any other machines in your shop with new problems?
- Do all operators have the same problem?
Phone Consulting:
We will provide up to two (2) hours of free phone consultation only to a Remedy customer.
Many times we can help customers isolate a problem to a board or component on the phone.
We will work with you multiple times throughout the day(s) as necessary to fix the problem.
It is normal that multiple conversations will be needed.
But when a problem requires extensive phone time, consulting charges will result.
We charge $ 200.00 Per hour in 15 minute increments charges are always discussed with you in advance as we will ask for a credit card number to process this payment.
You will never receive an unexpected bill for REMEDY phone service/consultations.
Before you call us, you need to check all of the fuses (remove and check) and also the breakers.
It is important that you have the model and serial number of the equipment for us.
You should have your service manuals, and schematics at hand.
You must have a digital voltmeter and know basic electrical checking procedures.
Service Warranty:
We warranty our service work for a period of 30 days.
This warranty is provided only to the specific repair and/or parts provided and charged for by Remedy Machine Sales, LLC (ECEDM).
Unrelated, new, cascading and or additional machine problems are not covered under this warranty.
Used and or rebuilt parts are not covered with this warranty.
Repair Parts:
Replacement and required parts are available at an additional cost, they are not included in our service rates. Our experience has proven, and we strongly recommend that you do not use: used parts, or used PC boards whenever possible.
Please note: because of, and with this suggestion in mind, should you choose to use rebuilt or used parts: If they do not work, we still charge our normal hourly rates and additional service
charges apply to get them working.
Machine Rebuild and Retrofit Controls:
Machine rebuilding and CNC control installation rates vary. A detailed inspection of the machine is required before we can provide a estimate to you. Our estimate will list and detail all of the work to be provided. Today part pricing is changing rapidly and estimated can change.
Occasionally unexpected problems do arise and this will change the estimate. A solution will be discussed with the customer in detail before we continue with the job. Remedy will not be liable for, nor will we provide any warranty should a customer wish to reuse old parts including, but not limited to: Reuse axis motors, axis drives, hydraulic systems, bearings, pumps, relays, limit switches, etc.
We will provide the most comprehensive pre-inspection of the machine as we can.
Shipping:
All parts shipped from our company and associates are FOB shipping point.
We will gladly make every effort to assure that your parts will arrive where and when you need them. We will not, and can not guarantee the arrival of part shipments.
We use UPS, Fed-Ex or USPS as needed.
We do add a handling charge to all shipments. These charges cover packaging materials, labor and transportation time to the shippers hub for all shipments.
Billing and Payment Terms:
New customers: Prepay or COD until a relationship is created between our two companies.
Existing customers Net 10 days.
Service Calls:
Payment is due at the completion of the service call.
Net 10 days can be arranged in advance to customers of known good credit.
Rigging:
Payment is due at completion of the job.
Net 10 days can be arranged in advance to customers of known good credit.
No service will be provided to an account which is past due.
Late pay customers, will be put on a “PREPAY service only” basis.
12% per month will be added to any and all accounts past due.